Returns & Exchanges
At Chile Mojo, we want you to be completely satisfied with your spicy selections. If your order arrives damaged or isn't exactly what you expected, our straightforward return process ensures you can get back to your culinary adventures without any hassle.
Contact Support
Email our customer service team within 14 days of receipt with your order number and details regarding the items you wish to return or exchange.
Verification and Approval
For damaged or incorrect items, please attach a photo to your email; we will review your request and provide a Return Authorization number and shipping instructions.
Secure Packaging
Carefully pack the unopened products in their original packaging to prevent breakage during transit, ensuring the Return Authorization number is clearly marked on the outside.
Refund or Replacement
Once we receive and inspect your returned goods, we will immediately process your full refund to the original payment method or dispatch your replacement items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing